You must be at least 18 years old to use Konsilmed. Please make sure you tell us your legal name and correct date of birth - if your name and DOB don’t match what’s on your photo ID, we may not be able to treat you. Please make sure to check out the FAQs for the specific service you’d like to use in order to verify any unique requirements or limitations.

Yes. We have a legal duty to protect your personal health information and have put in place a number of safeguards. Please Read Our Privacy Policy details to know how we protect your personal information.

If you have a doctor you see on an ongoing basis, it's important to tell your doctor about all the medicines you're taking, including any medicines we prescribe. To make this convenient for you, you can e-mail yourself a summary of the care we've provided via our mobile app. You should give this e-mail to your doctor so that your health records are complete.

Konsilmed UG (Limited Liability Company) is a German limited liability company with its registered office at Mainzer Landstrasse 50, 60325 Frankfurt am Main. ("Konsilmed") to use the online advice at https://www.konsilmed.com/ and others at the portal https://www.konsilmed.com/ ("Online advice") Konsilmed does not offer medical advice and is not licensed as a doctor or in any other medical profession. Konsilmed only performs the technical service of the platform. Consultation services are provided by the participating doctors.

Konsilmed provides a technical platform that patients can use to get in touch with doctors. Patients can arrange and conduct online counseling with the doctors. The video consultation takes place directly between the patient via an encrypted connection. Konsilmed only provides the technical processing of the service.

There is a separate registration page at the top right of the website for registering as a practicing doctor.

If you are not aware of which specialty to post your query in, the moderation team will divert your query to the right doctor. You can also send us an email to info@konsilmed.com

The user will have to upload files in step 2 while posting a query or to book a consultation.

The user will be notified via email and via APP notification once their Report has been done. They will have to log in to their Konsilmed account to download the report.

Typically, the doctor will write the report as soon as they see the medical documents. It takes around 4 to 8 hours on an average. The deadline is 24 hours.

Once the user books a slot for Video consultation, they will receive a confirmation email. Apart from this, they will receive an SMS to their registered mobile number 15 minutes before the consultation.

You can provide a promotional code to your friend, who is not already registered on the site.

You can search for a specific doctor registered on Konsilmed in the Doctors page. This page will also provide you the option to filter doctors based on your requirements.

Users can pay through four different kinds of payment modes. PayPal Debit/Credit Cards (Of Any Bank) and Mastercards Wallets

In such a case, you can contact the support team via the support chat box on the site or by emailing them to support@konsilmed.com

All personal details you enter in your query are secure.